Not surprisingly the claim of “representatives … trained in a professional manner to assist our customers” and “all orders … verified with the customers to insure their full understanding of the terms of the agreement” were the focus of the response to the Attorney General. Much as I expected, there was no mention of any of the business practices for which I felt the need to report this company in the first place.
Perhaps the “sincere regret” expressed for any inconvenience caused to myself or my daughter (or at least the resulting attention of the Attorney General) will actually encourage them to abide by their own policies in the future…
“It has always been our policy that under the pay during service agreement, the order is cancelable upon customer request.” [per Christopher Johnson, Customer Service Manager, NRS 1709 S. Braddock #166, Pittsburgh]If not, hopefully a continuation of official complaints will result in a “genuinely sincere regret” at some point. lol. Best of luck to everyone.
Post links with my entire NRS experience are here.
Thanks for visiting theNRSscam blog. Hope something here is helpful. D/
